TERMS AND CONDITIONS

Freight

All shipments are FOB Orlando, FL. If your company requires special routing, this must be indicated on each order. If no routing requirement is specified on the order, all orders will be shipped "best way/cheapest way" collect, using almost always UPS or DHL, from manufacturing facility. White Glove Service can be ordered for any item.

Freight Claims

Claims for damages or loss in transit must be made with delivering carrier. FountainSpirit.com cannot assume responsibility for items damaged or lost in transit. Visible damage must be noted on freight bill at time of delivery, and it is your responsibility to file a written claim with the freight company within five (5) days. If the package was signed for in good condition, your claim for concealed damage must be filed within seven (7) days of receipt. FountainSpirit.com does not assume responsibility for concealed damages. All cartons and packaging must be saved. FountainSpirit. will render all possible assistance in settling claims and replacing the damaged unit.

Returns

Merchandise is not to be returned unless a return goods authorization (RGA) has been obtained from FountainSpirit.com. Contact customer service to obtain an RGA number, and advise them of the invoice number on which the goods were originally supplied. Stock items can be returned within 15 days from purchase. All unauthorized returns will be refused and returned to the shipper at shipper's expense. Items must be packed in their original cartons and in the original condition. Returns must be prepaid and returned within 5 days of authorization. A 25% restocking fee will be charged for orders cancelled or returned. Custom and made to order fixtures cannot be cancelled or returned.

Warranty

ALL WATERFALLS REQUIRE REGULAR MAINTENANCE. WARRANTIES ARE VOID IF THE WATERFALL HAS NOT BEEN PROPERLY MAINTAINED. (See disclaimers below) All fixtures are guaranteed for a period of ONE year from the date of installation as per our expressed written warranty for commercial and residential installations. If applicable, Monitors shall be warranted by the original manufacturer and are not the responsibility of FountainSpirit.com. Separate registration cards provided by the monitor manufacture are provided in the package contents. It is the responsibility of the end-user of the water feature to fill out and return the registration cards to the appropriate manufacturer. No alterations or deviations will be executed without prior written notice executed by a FountainSpirit.com Engineer. Alterations and deviations may increase the final price of water feature. By signing below the buyer agrees to our expressed, written TERMS AND CONDITIONS of sale.

Disclaimers

1. FountainSpirit.com will not be liable for damages or malfunctions caused by "Auto-fill float valve" that does NOT have a Drain system in present or if Drain malfunctions. FountainSpirit.com. strongly recommends a gravity-fed drain installed when using the "auto-fill" feature.

2. Reverse Osmosis (RO) filtration can not be installed if the water feature has the "automatic drain with timer" drain system installed. Automatic drain systems cause water to be evacuated out of the reservoir faster than the RO system can refill it causing the RO system to overwork itself.

3. Shipment may be delayed and/or is contingent upon natural disasters, strikes, accidents, availability of materials and all other causes beyond our control.

4. If installation by FountainSpirit.com is not purchased, then the Client must provide the manpower and equipment necessary to "unload" freight from the carriers' truck.

5. Careful inspection of freight and crated products is the Client's responsibility before accepting delivery of water feature.

6. Safe and Secure storage of water feature and/or materials after delivery and prior to installation is the Client's responsibility.

7. Decorative Surroundings and/or fascias to conceal or accessorize Reservoir is a responsibility of the Client and NOT that of FountainSpirit.com.

8. Proper Maintenance after installation to ensure a long-lasting water feature is the responsibility of the Client. NO BLEACH, CHLORINE, OR CHLORINE BYPRODUCTS ARE AUTHORIZED FOR MAINTENANCE OF YOUR CUSTOM WATER FEATURE. CHLORINE (I.E. BLEACH OR NON-CHLORINE "SHOCK") WILL DETERIORATE THE PUMP AND CAUSE MALFUNCTION. This malfunction is not covered under the Warranty and FountainSpirit.com will not be liable for damages caused by this behavior.

Other

Prices on website are subject to change without prior notice.